THVL is one of Vietnam’s most established television and media companies, providing news and entertainment programs to over 15 million viewers across 13 provinces. Their vision was to deliver the highest quality video possible whilst still maintaining rigorous levels of reliability, ensuring that viewers experience not only exceptional QoS (Quality of Service) but also unmatched QoE (Quality of Experience).

It fell to Vietcoms, a Vietnamese systems integrator with offices in Hanoi and Ho Chi Minh, to deliver this vision. They worked closely with THVL to determine the initial design of the video playout and distribution systems, and then assisted in the evaluation of technology vendor offers, as well as overseeing system deployment and configuration.

The inclusion of Bridge Technologies’ monitoring solutions was a key part of Vietcom’s overarching proposition for THVL. Bridge Technologies, a developer of video service monitoring systems, was chosen to provide the operational monitoring system; tracking the quality of services through processing and IP network and off-air RF distribution, as well as correlating service quality and alarm status at all points.

As Mr. Khang, CEO of Vietcoms described: “Selecting Bridge Technologies as the monitoring solution provider for the THVL service upgrade was an obvious choice. One of Bridge’s key propositions is ‘Build it in, don’t bolt it on’. This philosophy puts monitoring front-and-centre in the development of next-gen broadcast facilities: it becomes a foundational element that builds reliability, understanding, diagnostics and efficient service rectification right into the heart of the system”.

He continued: “Thinking from a ‘monitoring first’ perspective makes for a better designed system, smoother implementation, more intuitive workflow and – ultimately – a more effective, efficient service which represents a more competitive, commercially successful solution for our clients. Bridge Technologies completely meets our own philosophy in this regard”.

As James Chance, Regional Manager APAC at Bridge Technologies stated: “The alignment of Vietcom’s thinking with our own is fundamental to the success of our ongoing partnership, and it’s this understanding which allows Vietcoms to deliver such successful projects on our behalf, for clients like THVL. Their understanding of customer needs and their ability to consider infrastructure projects strategically and from multiple angles is what helps them to deliver commercially successful, future-proofed solutions which don’t just meet the needs of the client, but anticipate and exceed them”.

He continued: “Their use of our ISM (Integrated Services Monitoring) approach gave THVL engineers a unified presentation of service quality at all points; enabling immediate identification of errors irrespective of location, format, standard or network setup. Our probes provide engineers with immediate analysis tools for in-the-moment diagnostics, as well as providing metrics upon which future strategic decisions can be made, at both the engineering and C-suite level”.