NewTek Introduces ProTek Tiered Product Support Program

NewTek, the leader in IP-based video technology and part of the Vizrt Group unveil ProTek, an all-new tiered support program that allows customers to choose between 4 distinct levels of coverage, to include; Basic, Standard, High, and Ultra.

Each tier incorporates support elements under Warranty, Software Maintenance, Technical Support, and Extended Services.

Key to this new program is the ability for customers to tailor their support package to their individual needs – ensuring their all-important live productions will receive the support they need from in-house NewTek subject matter experts.

“ProTek is our commitment to customers to ensure that their investment is supported in whichever way they feel is best,” said Barbara Spicek, President and General Manager for NewTek. “In the spirit of partnership, the higher tiers of our ProTek program also offer the ability to provide feedback and input into future product development. Few people, other than our customers, are in a better position to help us shape the future of our products than the people using them day in and day out.”

ProTek is available to purchase with any NewTek product across 4 tiers, each of which carries a different price depending on the product being supported.

You might also like...

An Introduction To Network Observability

The more complex and intricate IP networks and cloud infrastructures become, the greater the potential for unwelcome dynamics in the system, and the greater the need for rich, reliable, real-time data about performance and error rates.

Designing IP Broadcast Systems: Part 3 - Designing For Everyday Operation

Welcome to the third part of ‘Designing IP Broadcast Systems’ - a major 18 article exploration of the technology needed to create practical IP based broadcast production systems. Part 3 discusses some of the key challenges of designing network systems to support eve…

What Are The Long-Term Implications Of AI For Broadcast?

We’ve all witnessed its phenomenal growth recently. The question is: how do we manage the process of adopting and adjusting to AI in the broadcasting industry? This article is more about our approach than specific examples of AI integration;…

Next-Gen 5G Contribution: Part 2 - MEC & The Disruptive Potential Of 5G

The migration of the core network functionality of 5G to virtualized or cloud-native infrastructure opens up new capabilities like MEC which have the potential to disrupt current approaches to remote production contribution networks.

Designing IP Broadcast Systems: Addressing & Packet Delivery

How layer-3 and layer-2 addresses work together to deliver data link layer packets and frames across networks to improve efficiency and reduce congestion.