Cobalt Iron Announces API Integration With ServiceNow

Cobalt Iron, a provider of Software as a Service (SaaS) based enterprise data protection, has announced a user-configurable API integration with the ServiceNow cloud based digital workflow management platform. This enables a Cobalt Iron Compass enterprise SaaS backup platform to communicate directly with ServiceNow’s digital workflow platform, leading to more efficient issue-resolution for companies that use the latter’s ServiceNow formatted services.

Backup, archive, and restore events occur on a scheduled and/or ad hoc manual basis within Compass. The ServiceNow API integration allows those event details to be sent to ServiceNow products without any intermediary messaging service setup. Backup management administrators can work more efficiently with customizable control over the backup, recovery, and restoration of event messages being delivered to their ServiceNow products directly via the ServiceNow API.

Event data was, and may continue to be, communicated to ServiceNow via SNMP or SMTP messaging services from within the Compass Commander GUI.

“We created the API integration with ServiceNow not only in response to customer demand, but as part of our promise to improve ease of use continually for industry backup admins,” said Paul Linder, product development manager at Cobalt Iron. “With this API integration, backup admins simply enter the service configuration into Compass Commander as a target, and event notifications will be sent.”

The new ServiceNow API integration is native to Compass and available immediately.

ServiceNow is a software company based in Santa Clara, California, offering a cloud computing platform to help companies manage digital workflows. 

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