Local support is critical in India.
Travelxp based in Mumbai, implemented Cinegy’s Air PRO playout automation solution.
Sold and installed by New Delhi-based Setron India, Cinegy Air PRO is a software-based system for HD and UHD 4K playout automation that uses standard IT server hardware and certified SDI video cards.
Setron India Director Arjun Dhawan said, “Cinegy software is stable and easy to use, offering a simplified workflow and more modern technology than the existing system Travelxp had been using. What’s more, the use of Cinegy delivered uptime statistics that delighted the operations staff. The system has been up and running for more than six months without a single reboot.”
Cinegy writes daily as-run logs in Universal Time Coordinated (UTC), which resolves issues to do with seasonal time changes around the world. However, Indian broadcast regulation requires as-run logs with local timestamps.
As a result, Setron had a customization part to play because Travelxp needed daily reconciliation of its as-run logs. These were to be split at midnight each day and the time of events in the logs converted to the Indian Time Zone. So as part of the deal, Arjun Dhawan’s software-oriented company ‘ElectronicVerve’ developed a special tool for Travelxp to handle this log split and conversion to any time zone as required.
“Local support is critical in India,” said Dhawan. “Cinegy appointed Setron as a Master Reseller, and that helped boost Travelxp’s confidence as they understood that we’re not only about making a sale, but also about providing solid Level 2 backup. Our full understanding of Cinegy software coupled with a local presence ensures that Travelxp is fully covered by on-site and remote support around the clock.”
Travelxp’s plans to expand its UHD 4K services will also be well catered for by Setron as Cinegy Air PRO and other Cinegy software modules are a proven scalability solution.
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