Harmonic Introduces Analytics-Driven Service For Cable Operators

CableOS Central is described as an AI-enabled service that features data analytics, 24/7 operational support and engagement tools for cable operators.

Designed to complement Harmonic's CableOS virtualized CMTS solution, CableOS Central provides operators with a way to proactively identify and address technical issues and network capacity opportunities.

The service is composed of three pillars: Data Analytics, Operations and Engagement Portal.

The Data Analytics part continuously collects, synthesizes and presents network data through a set of real-time dashboards, alerts and notifications, enabling service visibility. Unlike legacy cable data monitoring systems that periodically report the health of only a few network elements, Harmonic says its CableOS platform provides rich real-time data spanning the network physical layer, from data-center servers to remote devices, access network performance parameters and application traffic patterns.

CableOS Central Operations features a 24/7 team of cable access and networking experts, augmented by an AI toolset. This team complements operators' existing network operations centers by continuously analyzing data from CableOS Central Data Analytics, detecting and diagnosing issues, predicting future problems and assisting with configurations and upgrades.

The Engagement Portal provides operators with tools for case planning, calendars, software downloads, product and deployment documentation and event management.

"CableOS deployments continue to gain momentum, and Harmonic is once again breaking barriers with its new CableOS Central service," said Gil Katz, svp, Cable Access Business Operations, at Harmonic. "Leveraging the rich data analytics available through our platform, CableOS Central is a powerful new service enabling operators to predict and address issues before they become service-affecting. As operators continue to roll out scalable gigabit broadband services and provide advanced entertainment, business and home-security service offerings, CableOS Central is essential for delivering exceptional quality of service."

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