Nevion's first specialized Service Operations Centers is launched in Gdansk, Poland
The center in Poland provides support, pro-active monitoring and training services
In recent years, Nevion has moved from developing, selling and shipping hardware products, to conceiving, architecting and delivering mission-critical IP and SDN media networks based on software-defined technology.
These solutions have become fundamental to broadcasters’ and service providers’ core businesses. As a result, customers are asking for a much deeper level of engagement – before, during and after the deployment of these solutions.
Nevion has responded by strengthening its service offering in recent years, which now includes consultancy, professional services, training and 24/7 support.
The next phase for Nevion is to create specialized Service Operations Centers – the first of which is launched in Gdansk, Poland. Aside from providing the standard services already offered by Nevion, the facility will provide a new remote pro-active media network monitoring service with real-time data-analysis, designed to ensure the optimum performance of customer networks and anticipate issues such a potential outages before they even develop.
“As the industry moves from baseband to IP and virtualization, the need for expertise has never been greater,” said GeirBryn-Jensen, CEO, Nevion. “Products, their functionality and their costs continue to matter of course, but the key to the success of IP media networks is now how they are architected, designed, controlled, monitored and supported – in other words, services provided by experts and guides. That is why Nevion is investing in service delivery and emphasizing the importance of people in today’s media network solutions.”
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